The safety of our guests and our staff is our highest priority. We comply with the recommendations of the Danish health authorities, and we have introduced new guidelines and an extensive cleaning policy.
The recommendations of the health authorities should be followed based on a precautionary principle, as the most effective measures to prevent the spread of infection is:
We have limited the number of people permitted in common areas, and we have safe distance markers where necessary, for instance where it is natural for hotel guests to assemble. We keep an eye on the number of guests eating in our breakfast restaurants to ensure that seating complies with distance requirements. We have stepped up our cleaning routines throughout our hotels. This means that all surfaces are disinfected and cleaned several times a day.
Physical distancing at our hotels
We comply with the Danish health authorities’ recommendations, which currently require a distance of 1 meter between people in public spaces. However, a distance of at least 2 meters is recommended in situations where there is an increased risk of transmission of COVID-19 by droplets or if precautionary principles dictate that special consideration should be taken, for instance in the case of activities involving forceful exhalation (singing, shouting, lectures, etc.). Distance is measured from nose to nose. In the case of seating arrangements, this means measuring from the middle of the chair seat. The layouts of our rooms and outdoor areas are designed to minimize the risk of spreading infection. We limit the number of people in these common areas: lobby, breakfast restaurant, elevators, gym areas. We have safe distance markers in our reception areas and around the breakfast buffet.
Our breakfast buffet features, as always: New Nordic cuisine, comprising local and organic produce. At the buffet, you must use gloves and hand sanitizer for everyone’s safety. We seat family groups together, with a distance of at least 1 meter to other diners. Single guests are seated with a distance of at least 1 meter to other diners. We also have signs indicating when we expect fewest guests in our breakfast restaurant and when we expect the largest number of diners.
Organizing work schedules
We have reviewed our processes for guest services to ensure that we keep contact between staff and guests to the minimum recommended by the Danish Health Authority. We also take care to control the flow of guests and to ensure that they don’t stand too close together.
All staff keep a distance of at least 1 meter from guests, and wherever possible from each other. At check-in and check-out, guests and staff stand on opposite sides of the desk. Face masks or visors are used by the members of staff during periods of increased infection.
When we have large numbers of overnight guests – more than 150 – we allocate slots for breakfast and check-out to keep lines to a minimum.
Layout of rooms and outdoor areas
Common areas are designed to enable physical distancing, to minimize the risk of infection. We have introduced the following precautionary measures:
We have drawn up a plan for cleaning and disinfection, and we assess the required frequency on an individual basis. This is to ensure thorough cleaning of points of contact frequently touched by lots of different people. We focus particularly on handles, banisters, light switches, elevator buttons, table surfaces, faucets, minibars, cash registers, payment terminals, computers, tablets, remote controls, etc.
Rest rooms (both for guests and for staff) are thoroughly cleaned at least once a day and more often if we have a lot of guests. Required frequency is assessed on an individual basis. We wash and disinfect all surfaces and points of contact. There are no shared towels in rest rooms, etc. – only single-use towels. We have entered into an agreement on intensified cleaning procedures with ‘De 5 Stjerner’, a Danish company specializing in facility management, cleaning and service in the hotel industry.
DFD, a Danish textile laundering service, ensures that towels, bedding and napkins are disinfected and that all linens and towels are washed correctly, at the recommended temperatures.
Behavior and hygiene
There is easy access to hand-washing facilities. Hand sanitizer (70-85% alcohol) in both manual and automatic dispensers is available for guests and staff in common areas. All staff and other individuals associated with the company are informed of, and comply with, the Danish Health Authority’s recommendations on good hygiene and appropriate behavior.
All members of staff wash their hands thoroughly or use hand sanitizer (70-85% alcohol) several times during the day, in addition to the usual times for washing hands.
We make sure that each workstation is cleaned when one member of staff leaves and another takes over. We have prepared checklists describing:
Handling illness and symptoms
All members of staff are informed about what to do if they suspect a case of COVID-19 and if they have been in close contact with someone with symptoms. If they suspect COVID-19, they must inform their immediate manager without delay.
Guests who show symptoms of COVID-19 must self-isolate in their rooms, and a doctor must be called to ensure that the situation is handled safely. The doctor will decide when the guest should be permitted to leave their room. The room will then be disinfected and must remain empty for at least 48 hours before the next guest can check into the room.
There is information material about COVID-19 at the entrances to the hotels. People with symptoms of COVID-19 should self-isolate at home and ensure good hygiene and appropriate behavior in public spaces. We have also prepared welcome and information leaflets to hand out to guests when they arrive.
We have prepared a plan for all conference rooms, indicating the maximum number of people for the various seating arrangements, in order to ensure that we comply with recommendations on physical distancing. We have also set up signs in all conference rooms, indicating the maximum number of occupants. The tables and points of contact frequently touched by different people are sanitized between meetings, the rooms are aired and hand sanitizer is available.
We make sure that:
The international travel restrictions are updated regularly. Please visit the the official information page for more specific information.
We ensure a clean and safe environment by a certified cleaning
protocol and repeated sanitizing of central surfaces during the day.
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