Guidelines for COVID-19


From February 1, Covid-19 will no longer be categorized as a disease presenting a “critical threat to society”.
We will still make it our highest priority to ensure the safety of our guests and employees.


All though you won’t see us wearing masks around the hotel, we will stick to some of the good habits we have introduced under Covid-19. You can safely visit Arthur Hotels.


Cleaning policy
We have stepped up our cleaning routines throughout our hotels. This means that all surfaces are disinfected and cleaned several times a day. We have made a cleaning protocol in cooperation with ‘De 5 Stjerner’, a Danish company specializing in facility management, cleaning and service in the hotel industry. This is to ensure thorough cleaning of points of contact frequently touched by lots of different people.  


Rest rooms (both for guests and for staff) are thoroughly cleaned at least once a day and more often if we have a lot of guests. Required frequency is assessed on an individual basis. We wash and disinfect all surfaces and points of contact. There are only single-use towels. DFD, a Danish textile laundering service, ensures that towels, bedding and napkins are disinfected and that all linens and towels are washed correctly, at the recommended temperatures.


Breakfast restaurant

Our breakfast buffet is sustainable and organic. Many items are served portioned. To protect our guests and our staff we will appreciate if you disinfect your hands before entering the buffet area. Gloves are also available.


Behavior and hygiene
There is easy access to hand-washing facilities. Hand sanitizer (70-85% alcohol) in both manual and automatic dispensers is available for guests and staff in common areas. 


All staff and other individuals associated with the company are informed of, and comply with, the Danish Health Authority’s recommendations on good hygiene and appropriate behavior.


We make sure that each workstation is cleaned when one member of staff leaves and another takes over.


 We have prepared checklists describing:

  • How to disinfect the workstation when a shift starts.
  • How to handle room keys & pens, and how to disinfect keys after check out.


Handling illness and symptoms
All members of staff are informed about what to do if they suspect a case of COVID-19 and if they have been in close contact with someone with symptoms.


Guests who show symptoms of COVID-19 must self-isolate in their rooms until they have opportunity to leave the hotel in a safe and secure manner. The room will then be disinfected and must remain empty for at least 48 hours before the next guest can check into the room.


Information material       
There is information posters about COVID-19 at the entrances to the hotels. People with symptoms of COVID-19 should self-isolate at home and ensure good hygiene and appropriate behavior in public spaces.












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