Price guarantee - Arthur Hotels
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Price guarantee

When you book directly with us at www.arthurhotels.dk, you get the best rates. If you find a better online rate elsewhere contrary to expectations, we’ll match it and give an upgrade as thanks for your help. Please, contact us before you buy.

 

 

e-guarantee-1You find a better rate

Your comparison must be of two identical stays, whichs implies that all services such as room type, arrival date, length of stay, number of people, cancelation and any restrictions are the same. The price must be the final price, ie including VAT, taxes and fees, which are often added immediately before payment. The price comparison must be done simultaneously and at the time of booking.

 


e-guarantee-2

Your submit documentation

Send a screen print from our website as well as the external website showing the following information: Internet address, name of the website, date of search, what exactly is included, arrival day, departure day, room type, number of people and any restrictions, such as inability to change and / or cancel, etc. Please send the documentation to:book@arthurhotels.dk

 


e-guarantee-3We check

Once we have received your inquiry, we will review the details. You will be informed by us as soon as possible – if the price is comparable.

Our booking specialists are ready Monday – Thursday from 8am – 5pm and Friday from 8am – 4pm.

 


e-guarantee-4

We’ll match the price

We will see to making the reservation at the same price, and grant you with an upgrade to the next room category as a thank you for your help.

 

 


 

 

 

Following conditions must be met:

(The following are not subjects that will make it harder for you to get your price match guarantee. It is simply the Danish consumer legislation requiries for a price guarantee.)

 

  • The guarantee covers all public available online rates.
  • The rate must be available for booking, ie the reservation must be completable.
  • The price comparison must be made in the currency Danish kroner and at the official exchange rate of the day you contact us.
  • The price guarantee can be invoked against Arthur Hotels no later than one month after first night of the concerned booking. The upgrade cannot be exchanged for cash or transferred to others, and it must be made use of at the current booking if possible. Otherwise the granted upgrade will be given as a voucher for later use. The upgrade is an upgrade to one room category higher compared to the booking you made.

 

Arthur Hotels assumes no responsibility for any charges that may be imposed in connection with the cancellation of a booking made at other websites besides www.arthurhotels.dk.

 

NB: Do you have any doubts if your inquiry are able meet the conditions above, please feel free to ask us. Send an email tobook@arthurhotels.dk

 

Dear guest

 

Our mobile online booking is being restructured. But our booking specialists are ready to answer your call at: +45 33 45 77 77

 

Alternatively, please send an email to book@arthurhotels.dk and indicate the prefered hotel and dates. We will return to you as soon as possible.

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